Capacity

About the application Capacity

Capacity is an all-in-one AI-powered platform designed to automate key processes and enhance the efficiency of teams and customer support. It offers a range of features including automations, workflows, chatbots, helpdesk, and a knowledge base.

Founded in 2017 by David Karandish and Chris Sims, Capacity has grown to be trusted by over 2,000 organizations. It has been developed with a focus on security, being compliant with SOC II, HIPAA, GDPR, CCPA, and FERPA.

The platform's core features include automations and workflows, chatbots and helpdesk, dev platform and apps, knowledge base and articles, and SMS and live chat. These features are designed to automate key processes, provide AI self-service with human escalation, integrate easily with your apps, empower agents and answer FAQs, and instantly reach people where they are.

Users of Capacity have praised its user-friendly interface and the ease with which they can automate their processes. The platform is also customizable, allowing it to cater to various user preferences and needs.

Capacity can be applied across different scenarios or sectors, demonstrating its versatility. It is particularly useful in professional settings where automation of processes can lead to significant time and cost savings.

Looking ahead, Capacity continues to evolve and improve, with user feedback playing a crucial role in shaping its future development directions.