Converso

About the application Converso

Converso is revolutionizing the way businesses handle customer support. By integrating AI technology into the helpdesk, Converso has managed to reduce the volume of support queries by at least 50%. This not only saves agent time but also improves the quality of customer service.

Background and Development

Converso was developed with the aim of enhancing customer support efficiency. The tool integrates seamlessly with human agents, reducing their workload and allowing them to focus on more complex tasks. The AI agent is trained on the company's product and data, enabling it to answer customer queries accurately.

Core Features and Capabilities

Converso offers a range of features designed to boost helpdesk productivity. These include automated first-line support, handover to human agents for complex queries, and the ability to view chat transcripts for context. The tool also allows for the management of conversations and provides fast, accurate responses to customer queries.

User Experience

Converso provides a seamless user experience, with a simple and intuitive interface. The tool can be deployed across multiple communication channels, making it accessible to a wide range of customers.

Applications and Use Cases

Converso is versatile and can be used across various sectors. It has been trusted by companies like Key Health Partnership, Scholfield Sweeney, and DUA Accounting & Business Consultancy, among others.

Impact and Future Outlook

Converso has had a significant impact on the way businesses handle customer support. With its AI-powered helpdesk, companies can now provide efficient and high-quality customer service. The tool is continually evolving, with new features like a customer portal and trend spotting capabilities coming soon.