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SearchUnify

SearchUnify is a unified cognitive platform enhancing information findability, enabling proactive decision making, and delivering personalized customer service experiences.

Key Details of SearchUnify

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About the application SearchUnify

SearchUnify is a unified cognitive platform designed to transform your support ecosystem. It unifies disparate data silos, making relevant information easily findable for customers and employees. With the help of real AI and real-time analytics, it provides deep insights into customer and employee behavior, enabling proactive decision making.

Developed by Grazitti Interactive, SearchUnify has been recognized as a champion in SoftwareReviews 2024 Emotional Footprint Report for Enterprise Search. It has been enhanced with advanced analytics around knowledge performance and ROI, making it a powerful tool for every enterprise function.

SearchUnify offers a suite of next-gen support applications, delivering personalized and proactive customer service experiences. It also integrates with various platforms like Lithium, Dropbox, Dynamics, Madcap, Salesforce, ServiceNow, YouTube, and Zendesk, making it a versatile tool for diverse enterprise needs.

SearchUnify's Agent Helper is one of its key features, designed to shorten turnaround time and augment agent productivity. It provides a unified view of case resolving information, user journey insights, and top related experts. The tool has been recommended by TSIA and recognized by Forrester.

SearchUnify has a significant impact on its users and the industry. It has been named a leader in multiple G2 Grid® Reports for Enterprise Search and has won several Stevie® Awards. The tool continues to evolve, with user feedback playing a crucial role in shaping its future development directions.

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