Spokk

About Spokk

Spokk is a powerful tool designed to help businesses collect, manage, and respond to customer feedback and reviews. With Spokk, businesses can transform private feedback into public reviews using AI-generated reviews, manage feedback effectively, and complete the customer feedback loop by replying to customers and sending them coupons and offers.

Background and Development

Spokk was founded by Samesh, who was inspired to create the tool after a poor customer service experience at a hospital in Sri Lanka. He realized the need for a platform that would allow customers to share their experiences directly with businesses, and thus, Spokk was born.

Core Features and Capabilities

Spokk offers a range of features that make it easy for businesses to collect and manage customer feedback. These include the ability to collect feedback and reviews with one link, view and reply to feedback, and collect and export contacts. Businesses can also send coupon codes and other offers to customers.

User Experience

Spokk provides a user-friendly interface that makes it easy for businesses to manage their customer feedback. The tool also allows for two-way conversations with contacts via messaging, enhancing the customer experience.

Applications and Use Cases

Spokk is suitable for all types of businesses that want to improve their customer service and retain loyal customers. It can be integrated with other platforms and supports multiple languages.

Impact and Future Outlook

Spokk has the potential to significantly improve the way businesses handle customer feedback. By providing a platform for direct communication between businesses and customers, Spokk can help businesses improve their customer service and retain loyal customers.