tawk.to is a free live chat and customer communication platform offering real-time interaction, CRM, ticketing, and more.
Key Details of Tawk
- Categories: #Website builder
- This tool is verified
- July 7, 2024
- Free
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About the application Tawk
tawk.to is a comprehensive customer communication platform that allows businesses to interact with their customers in real time. It offers a range of features including live chat, ticketing, CRM, and a knowledge base, all for free.
Background and Development
The tool was developed with the belief that businesses should not have to pay to chat with the visitors on their website. It has since grown to become a popular choice for millions of users worldwide.
Core Features and Capabilities
With tawk.to, businesses can monitor customer activity in real time, meet customers where they are, collaborate and assign conversations, and easily share knowledge. It also offers a new AI Assist feature for automated, intelligent conversations.
User Experience
The platform is designed for easy setup and use, with a high level of security. It offers a customizable live chat widget that can be added to any website.
Applications and Use Cases
tawk.to can be used by businesses of all sizes and types to improve their customer service and engagement. It is particularly useful for online businesses that want to provide real-time support to their customers.
Impact and Future Outlook
tawk.to has a high customer satisfaction score and is used by millions of people to interact with billions of customers. It continues to add new features and improve its services based on user feedback.
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