Tiledesk is an AI-powered tool that automates customer service, enhancing support and achieving tangible results.
Key Details of Tiledesk
- Categories: #AI Agent
- This tool is verified
- August 28, 2024
- Freemium
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About the application Tiledesk
Tiledesk is a revolutionary tool that leverages AI to automate customer service, providing swift setup and multi-channel customer interactions.
Background and Development
Tiledesk is trusted by innovative startups to leading enterprises to simplify workflows and enhance support. It has been recognized for its excellence in conversation automation and has been awarded by Capterra Best Value 2023, shortlist-badge-2024, getApp-2024, and sa-frontrunners-2024.
Core Features and Capabilities
Tiledesk offers a high First Contact Resolution (FCR) rate, superior Customer Satisfaction (CSAT), and a high AI Resolution Rate for Customer Inquiries. It also provides AI Chatbot, AI Agent and Knowledge Base, and Human Agent handover.
User Experience
Tiledesk is praised for its great product and support, with a codeless and super easy to use interface. It also offers seamless integration with your knowledge base.
Applications and Use Cases
Tiledesk is used by enterprises to transform their customer service with robust features designed for high-scale, secure, and adaptable support operations. It also offers on-premise deployment with open core, single sign-on (SSO) integration, seamless tech stack compatibility, and custom AI & comprehensive support.
Impact and Future Outlook
Tiledesk has a significant impact on its users or industry and continues to evolve based on user feedback and market trends.
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