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Twig

Twig AI is a cutting-edge tool that leverages AI to draft responses to customer queries, significantly improving response times and customer experience.

Key Details of Twig

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About the application Twig

Twig AI is a revolutionary tool that is transforming the customer experience landscape. It leverages advanced AI technology to draft responses to customer queries, referencing help articles, resolved tickets, and support channels. This not only improves response times but also ensures the quality and accuracy of responses.

Background and Development

Twig AI was developed by Teamsync Software Inc. with the aim of enhancing customer experience. The tool has been instrumental in helping companies like Basis save over 50% in customer response time.

Core Features and Capabilities

Twig AI offers a range of features including AI Brain built for CX teams, control over AI responses, AI personas mapping to multiple CX roles, ecosystem data beyond docs, personalized AI in your own style, and insights to help oversee and refine AI.

User Experience

Twig AI provides a user-friendly interface and allows users to set up their own preferences, such as answering style and tone. Templates allow personalization at scale.

Applications and Use Cases

Twig AI is used by over 7400+ reps in customer support roles. It can be used in various customer experience roles including support, success, operations, and onboarding.

Impact and Future Outlook

Twig AI has had a significant impact on improving customer response times and overall customer experience. With continuous refinement and addition of new features, the tool is set to revolutionize the customer experience landscape.

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