Yula

About Yula

Yula is a groundbreaking tool that transforms the way e-commerce businesses handle customer service. By leveraging artificial intelligence, Yula can automatically respond to 80% of your emails, providing your customers with precise and tailored responses that reflect your e-commerce brand identity.

Background and Development

Yula was developed by a team of experts, including Christophe Haikal, a founder of an insurance brokerage firm, and Hugo Prevoteau, a former AI Engineer at Amazon. Their combined expertise in customer service management and AI engineering has resulted in a tool that makes e-commerce customer service fast and effortless.

Core Features and Capabilities

Yula offers a range of features designed to enhance your customer service. It learns from your customer service history and website content, writes responses when you receive an email, and adds the email to your drafts in Gmail. You can then validate the email and send it. Yula also integrates with Shopify and is available 24/7, saving you up to 4 hours a day and €10,000 a year compared to the average agent cost.

User Experience

Yula is designed to be user-friendly and easy to set up. It adapts to your brand, is secure and RGPD friendly, and provides a dashboard and analytics for easy management. It also offers a smooth process that seamlessly integrates with your current tools.

Applications and Use Cases

Yula is perfect for e-commerce businesses of all sizes, from beginners to established brands and large enterprises. It can handle up to 15,000 emails per month and can be used with up to 10 Shopify stores.

Impact and Future Outlook

Yula is not just a tool; it's a revolution in e-commerce customer service. It has already shown a significant impact on businesses by reducing workload, improving productivity, and enhancing customer satisfaction. As Yula continues to learn and improve, its future looks promising.