Cardina is a customer support tool that allows agents to visually guide customers over phone or live chat, enhancing CX teams' efficiency and customer satisfaction.
Key Details of Cardina
- Categories: #Productivity
- This tool is verified
- August 25, 2024
- Free Trial
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About the application Cardina
Cardina is a revolutionary customer support tool that transforms the way businesses interact with their customers. It allows customer support agents to see, draw on, and cobrowse the customer's screen, providing a more interactive and efficient support experience.
Background and Development
Cardina was developed with the aim of simplifying customer support processes and reducing customer frustration. It eliminates the need for downloads, meeting links, and complex instructions, making it a preferred choice for the world's most ambitious customer experience (CX) teams.
Core Features and Capabilities
Cardina's core features include the ability to guide customers by drawing on their screen, sharing the agent's screen, and taking control of the customer's screen with their permission. It also offers the option to record and replay past sessions, providing valuable insights for agent training and improvement.
User Experience
Cardina is designed for ease of use, with a simple one-click operation. It integrates seamlessly with existing tools, providing a comprehensive view of the customer's digital experience.
Applications and Use Cases
Cardina is used by businesses across various sectors to enhance their customer support experience. It helps resolve customer issues faster, boosts first-contact resolutions, and controls agent access to customer data, ensuring privacy and compliance.
Impact and Future Outlook
Cardina has proven to be a game-changer in the customer support industry. It has helped businesses resolve customer issues 41% faster and boost first-contact resolutions by 47%. With its continuous evolution and commitment to improving customer support experiences, Cardina is set to redefine the future of customer engagement.
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