Certainly

About the application Certainly

Certainly is a Conversational AI platform that harnesses the power of Generative AI to elevate your conversations and deliver real business value. It is designed to build a tailormade AI conversational chatbot for global complex customer service journeys with multi domain, and multi lingual demands.

Background and Development

Certainly was developed with the aim of freeing businesses from the constraints and discomfort of one-size-fits-all solutions. It is backed by experts in implementing use-cases that matter to you.

Core Features and Capabilities

Certainly offers deep industry knowledge, customer service focused AI, and bespoke data. It can boost average order value by 20%, deflect 50% of support tickets, collect valuable customer data, and drive customer activation.

User Experience

Certainly provides a seamless one-click integration experience with no-code template integrations for business users and hyper-flexible APIs for developers.

Applications and Use Cases

Certainly is trusted by many businesses including Ganni, Feastables, Quad Lock, Sephora, Ticketmaster, Monta, Rat and Boa, and CCP games. It is the best chatbot for ecommerce, entertainment, travel, betting and gaming businesses.

Impact and Future Outlook

Certainly has proven to increase conversion rate by 18% and CS efficiency by 4 times. It supports over 100 languages and provides in-platform reporting ranging from granular message insights to high-level business reports.