Dashbot

About Dashbot

Dashbot is a revolutionary tool that leverages AI to process, analyze, and visualize unstructured data, often referred to as 'dark data'. This data, which includes emails, support tickets, customer survey responses, call transcripts, and more, is typically unanalyzed and unusable by businesses. Dashbot transforms this data into valuable insights, empowering businesses to make smarter, insight-driven decisions.

Background and Development

Dashbot was developed to address the increasing need for businesses to understand and utilize their unstructured data. As customer interactions increase, so does the volume of dark data. Traditional analytics and BI solutions, developed over a decade ago, are not equipped to handle this type of data. Dashbot fills this gap, making unstructured data usable for the first time.

Core Features and Capabilities

Dashbot connects to any customer interaction data source, such as voice, chatbot, SMS, or other text data. It processes this data and provides analytics and insights. Additionally, Dashbot offers powerful data enrichment capabilities, allowing businesses to explore unstructured data effortlessly with AI-generated context.

User Experience

Dashbot is designed with user experience in mind. It provides a 360 view of all customer insights, enabling businesses to accelerate decision-making processes. Users can instantly access enriched insights such as Predicted CSAT and Customer Effort Scores, Categories & Reasons, Outcomes, and more.

Applications and Use Cases

Dashbot can be used across various sectors for different purposes. It can unlock insights from open-ended survey feedback, optimize chatbot/live chat analytics, monitor LLM chatbot behavior, assess automation opportunities, visualize omnichannel user journeys, and enrich contact center conversations.

Impact and Future Outlook

Dashbot is trusted by innovators worldwide and is key to reporting outcomes and enhancing customer journeys. As the volume of unstructured data continues to grow, the importance and relevance of Dashbot are set to increase.