AI-based support automation platform that reduces support costs and enhances customer service.
Key Details of DeepConverse
- Categories: #Automation
- This tool is verified
- August 10, 2024
- Free
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About the application DeepConverse
DeepConverse x ChatGPT is a next-generation AI chatbot designed to give an edge to your support team. It's a generative AI-based support automation platform that can automate incoming requests by as much as 80%, reducing support costs and meeting customer expectations better.
Background and Development
DeepConverse x ChatGPT is developed by DeepConverse Inc., a leading provider of AI solutions. The platform leverages the power of OpenAI's GPT-3 model to provide precise and conversational answers, augmenting the capabilities of support teams across various industries.
Core Features and Capabilities
The platform offers ticket automation, interactive guides, and a cognitive answer engine. It can integrate with existing backend systems, handover conversations to agents smoothly, and share images, knowledge articles, and external links. It simplifies complex support scenarios, improves self-service rates, and promotes process compliance.
User Experience
DeepConverse x ChatGPT provides a seamless user experience, allowing customers to find answers faster and ensuring speed and quality even for new agents. It's ISO 27001 compliant, SOC 2 certified, and GDPR ready.
Applications and Use Cases
DeepConverse x ChatGPT can be used across various industries including consumer electronics, ecommerce, education, media, travel, insurance, and gaming. It's particularly beneficial for businesses looking to reduce their support costs and improve customer service.
Impact and Future Outlook
DeepConverse x ChatGPT is already being used by leading brands to build automations. With continuous improvements and updates, it's set to revolutionize the way businesses handle their support processes.
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