Desku

About the application Desku

Desku is an AI-powered customer support software designed to automate responses to common customer queries, freeing up your team for more complex issues. It was developed with the aim of increasing lead conversion, delivering exceptional support, and boosting revenue.

Background and Development

Desku was created by a team of experts who recognized the need for a more efficient and automated customer service solution. Over the years, it has evolved into a trusted tool used by over 500 brands worldwide.

Core Features and Capabilities

Desku offers a range of features including a no-code AI chatbot builder, live chat communication, and easy knowledge base creation. It also provides order and payment management, refunds, returns and exchanges handling, tagging and escalations, shipping and deliveries management, feedback and reviews handling, pre-sales questions answering, and post-sales and product troubleshooting.

User Experience

Desku provides a seamless and beautiful customer experience. It is mobile optimized for easy accessibility on all devices and offers complete brand control.

Applications and Use Cases

Desku can be used across different scenarios or sectors. It is particularly useful for businesses looking for an affordable alternative to Intercom and other similar platforms.

Impact and Future Outlook

Desku has helped businesses respond to 56% more customer messages in the first year of use. It has also helped decrease team response times by an average of 30 minutes. The future of Desku looks promising with continuous improvements and feature additions based on user feedback.