Glass is a CRM Automation System that simplifies warranty registration, automates tasks, and answers customer inquiries. It integrates with various platforms for seamless customer engagement.
Key Details of Glass
- Categories: #Automation
- This tool is verified
- July 15, 2024
- Free
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About the application Glass
Glass is a revolutionary CRM Automation System designed to simplify warranty registration, automate tasks, and answer customer inquiries. It seamlessly integrates with WhatsApp, chat APIs, Instagram, and even QR codes on your products, providing a comprehensive solution for customer relationship management.
Background and Development
Glass was developed with the aim of empowering teams with good data. It uncovers real-time customer insights, tracks product purchases, warranty registrations, queries, orders, delivery, complaints, and feedback. The system is designed to provide instant market trends and customer insights.
Core Features and Capabilities
Glass offers a range of features including real-time user research, AI-powered intelligent reports, and personalized loyalty programs. It also provides an AI-powered engine for resolving customer issues and personalizing support. Sales agents can execute sales and sales-related actions from chat, track orders, and delivery.
User Experience
Glass offers a seamless user experience, allowing customers to engage across website chatbots, WhatsApp, and social media. It also provides advanced analytics for gaining real-time customer behavior insights.
Applications and Use Cases
Glass can be used across various sectors for CRM automation. It is particularly useful for businesses looking to automate tasks, centralize support, and reduce workload.
Impact and Future Outlook
Glass has a significant impact on boosting loyalty, increasing sales, reducing costs, and improving resolutions. It also helps in building a better reputation and reducing workload. The future outlook of Glass includes continuous improvements based on real-time customer insights.
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