Haptik

About the application Haptik

Haptik is a leading AI tool that has been trusted by over 500 brands worldwide. It is designed to power up support by unifying cross-channel customer conversations, enable marketing to engage in personalized interactions, and ignite sales for higher conversions.

Background and Development

Haptik has been a pioneer in the field of AI for well over a decade, helping global brands unlock unprecedented success with our innovative solutions. It has processed over 15 billion interactions and 10 million transactions, earning a 4.5/5 rating on G2.

Core Features and Capabilities

Haptik offers a Gen AI-first product & expert-driven implementation that helps global partners stay ahead of the curve and deliver unparalleled customer experiences. It also provides solutions for every industry, with industry-specific use cases designed to increase leads, transactions, and repeat purchases.

User Experience

Haptik provides a seamless customer experience with its Generative AI-powered assistant. It has been recognized as a leading software across categories and has been trusted by brands such as Paisabazaar, Jio, Paytm to scale their support and engagement.

Applications and Use Cases

Haptik can be applied across different scenarios or sectors. These can include professional settings, personal use, educational purposes, etc., to demonstrate its versatility.

Impact and Future Outlook

Haptik has made a significant impact on its users and the industry. It has helped clients achieve tangible outcomes, such as a 68% repeat rate on WhatsApp commerce, a 3X increase in generated leads, and a 125% improvement in NPS. The tool continues to evolve, with future development directions focused on enhancing customer service with Generative AI.