Kommunicate is an AI-powered customer service automation platform. It offers a no-code chatbot builder, effortless training, and plug-and-play integrations.
Key Details of Kommunicate
- Categories: #Automation
- This tool is verified
- August 28, 2024
- Free Trial
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About the application Kommunicate
Kommunicate is a flexible, accurate, and scalable generative AI-powered chatbot for enterprises. It's designed to deliver superior customer experience, automate queries, and optimize costs, all while maintaining a human-like empathy.
Background and Development
Kommunicate was developed with the aim of helping enterprises scale their customer service with accuracy and speed. It has been trusted by enterprises across the globe and has been rated 4.8/5 on G2.
Core Features and Capabilities
Kommunicate offers a no-code chatbot builder, effortless and instant training, and plug-and-play integrations. It also provides the ability to integrate existing bots from Dialogflow CX, Dialogflow ES, IBM Watson, Amazon Lex, and Open AI.
User Experience
Kommunicate provides a seamless user experience with its easy-to-use interface. It offers support in over 100 languages across platforms like WhatsApp, Telegram, Viber, and more.
Applications and Use Cases
Kommunicate can be used across various sectors to automate customer service. It has shown to increase the first response time by 99%, reduce the average resolution time by 90%, and decrease the cost per resolution by 50%.
Impact and Future Outlook
Kommunicate has had a significant impact on customer service automation, with enterprises reporting increased customer retention rates and improved CSAT scores. The platform continues to evolve, with future developments focused on enhancing its generative AI capabilities and expanding its integration options.
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