Octocom

About Octocom

Octocom is an AI-powered tool designed to revolutionize e-commerce support. It's built to accelerate response times, boost customer satisfaction, and free your team from repetitive tasks.

Background and Development

Octocom was developed with the vision of harnessing the power of AI to transform e-commerce support. It's trusted by both big and small e-commerce brands, reflecting its wide acceptance and effectiveness.

Core Features and Capabilities

Octocom connects directly with help desks like Gorgias, Zendesk, and others. It stays up-to-date with the product catalog, discounts, articles, and orders by connecting to all e-commerce platforms. It provides human-like conversations, handles initial customer interactions, and intelligently hands off complex cases to your human team.

User Experience

Octocom provides a seamless user experience across multiple channels including email, Instagram, Messenger, WhatsApp, SMS, and others. It's designed to provide a consistent and convenient support experience.

Applications and Use Cases

Octocom can be used to automatically handle 90% of support tickets, track orders, handle returns and refunds, and handle complaints. It can also be used as a shopping consultant to make product recommendations, handle product inquiries, and make product comparisons.

Impact and Future Outlook

Octocom has shown to resolve 90% of queries automatically, increase conversion rates by 16%, and increase average order value by 20%. It's a tool that's set to redefine the future of e-commerce support.