Parabolic is an AI Assistant for customer support, trained on your data, and embedded within your existing ticketing software. It auto-indexes responses, detects user intent, and drafts responses.
Parabolic Key Details
- Categories: #Data Analyst
- Verified Tool
- August 14, 2024
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About Parabolic
Parabolic is an AI Assistant for customer support, designed to streamline and enhance the customer service experience. It is trained on your support data and can be seamlessly embedded within your existing ticketing software such as Intercom, Zendesk, and Helpscout.
Background and Development
Backed by Y-Combinator, Parabolic is a product of rigorous development and innovation. It is designed to revolutionize customer support by leveraging AI to automate responses and improve efficiency.
Core Features and Capabilities
Parabolic offers a range of features including human-in-the-loop, answers to RAQs, multistep navigation, upsell mode, and auto-categorization. It is capable of navigating multiple back-and-forths as the conversation progresses and can append relevant upsells/cross-sells based on the customer’s pain-point.
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