Wallu

About the application Wallu

Wallu is an AI support bot designed to automate customer support on Discord servers. It's like having a 24/7 staff member who can handle frequently asked questions and provide support at any time.

Background and Development

Wallu has been providing automated support since 2022. It was developed with the aim of saving time and automating the process of answering frequently asked questions. It's designed to monitor all enabled channels without the need for @mention.

Core Features and Capabilities

Wallu has a range of features that make it a powerful tool for Discord servers. It can automate tickets created by any ticketing system, create an #ai-support channel for members to ask questions, and use documents, websites, and channel messages as sources. It's currently serving over 3,512 Discord servers with over 3.4M members.

User Experience

Wallu is automated, but that doesn’t mean that you're not in control. The admin panel allows for fine-tuned control of what channels you wish to operate in, documents to be used in answers, and FAQs to source information from.

Applications and Use Cases

Wallu is used in a variety of scenarios, from providing instant support to answering questions in over 50 languages. It's proven to be an exceptional bot, reducing ticket volumes and increasing customer satisfaction.

Impact and Future Outlook

Wallu has already answered 131.0K questions, making support quick and easy for everyone. It's constantly learning and improving, and we're excited to see what the future holds for this innovative tool.