Yellow

About Yellow

Yellow.ai is a leading AI-first customer service automation platform crafted specifically for enterprises. It streamlines customer service operations by providing accurate, faster, and human-like interactions across voice, chat, and email channels. The platform's superior LLM capabilities allow for instant deployment, delivering consistent and personalized service that keeps customers coming back.

Background and Development

Yellow.ai was developed by Bitonic Technology Labs Inc. with the aim of transforming customer service for customers, agents, and leaders. The platform uses dynamic AI agents to achieve up to 90% automation and offers 24/7 support.

Core Features and Capabilities

Yellow.ai supports over 35 channels, allowing businesses to reach their customers on their preferred platforms. It uses AI-powered agents that can communicate in 135+ global and regional languages and can quickly detect sentiments to ensure empathetic conversations.

User Experience

Yellow.ai offers a seamless user experience with its easy-to-use interface. It allows for the management of dynamic AI agents and knowledgebase, and provides dynamic AI assistants for agent performance and better customer service.

Applications and Use Cases

Yellow.ai can be used across various industries including BFSI, Healthcare, Utilities, and Retail. It is trusted by over 1100+ global brands and has been recognized by leading experts in the space.

Impact and Future Outlook

Yellow.ai continues to redefine customer service with its innovative solutions. It is committed to maintaining rigorous adherence to industry-leading security and compliance practices, and is backed by ISO, HIPAA, SOC2, and GDPR certifications.