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About the application Floatbot
Floatbot is a revolutionary AI platform designed to elevate customer, agent, employee, adjuster, underwriter, and collector experiences. It offers a comprehensive suite of AI-powered automation solutions for insurance, collections, banking, and contact centers.
Background and Development
Floatbot was developed with a vision to transform the way businesses interact with their customers. The platform integrates with any data source, service, or channel, making it a versatile solution for businesses of all sizes and across various industries.
Core Features and Capabilities
Floatbot's core capabilities include building Gen AI powered Multi-Modal Conversational AI Agents, Real-time AI Agent Assist Co-pilot, and Digital Workers. These features enable businesses to automate their processes, thereby reducing costs and improving efficiency.
User Experience
With its user-friendly interface and no-code approach, Floatbot ensures a seamless user experience. It allows businesses to build and deploy AI agents quickly and effortlessly.
Applications and Use Cases
Floatbot finds applications in a wide range of scenarios. It can automate inbound calls to the Customer Center, thereby reducing costs by up to 70%. It can also automate Claims FNOL, Customer Support Calls, Sales Inquiries, Customer Inquiries, and Employee IT Help Desk Calls.
Impact and Future Outlook
Floatbot has been trusted by some of the best in the industry, including WNS, Etisalat, Allegro Response, and many more. With its continuous innovation and commitment to excellence, Floatbot is set to redefine the landscape of AI-powered automation.
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